Front Desk and Community Stewardship Coordinator (Full Time), Singapore

What You Will Own

1. Front Desk Operations & Member Experience

You are the anchor of the studio floor.

Create an exceptional member experience with presence, warmth, confidence and care
Run daily opening/closing procedures with consistency and care
Manage all bookings, check-ins, payments, refunds, and package enquiries accurately
Handle member questions and issues with empathy and solution-focused approach
Uphold studio policies fairly and professionally
Work closely with team to ensure systems and processes are followed through and actively refine SOPs for greater efficiency
Coordinate daily maintenance, cleanliness checks, overall operational excellence and energetic flow of the space

2. Community Stewardship & Sales

You are driven by creating more value and impact that balance revenue, care and long-term relationships.

Actively seek out new sales or conversion opportunities through direct engagement with members at the studio before/after class, networking and social media
Consistent follow up with leads, lapsed members, and inquiries
Build strong relationships with members by suggesting only suitable offerings
Tracking of conversations with members and sales growth data
Support flash sales, promos, and seasonal campaigns

Success looks like: Members feel cared for, not sold to, and revenue grows steadily.

3. Business Development Support

You help turn ideas into execution.

Execute strategies to grow membership leads and revenue
Identify and follow through with B2B opportunities such as corporate classes, partnerships and brand collaborations
Assist in building a healthy pipeline and deliver consistent sales results aligned to company targets

Success looks like: Great ideas don’t stay “ideas”. They become completed, measured actions.

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Who This Role Is For

You will thrive in this role if you:

This role is not for someone who:

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Compensation & Benefits

Apply now